Return policy

Ritoyou.com team ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange.

Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

RETURN AND EXCHANGE STEPS:

Return

The customer is also entitled for Return, in the following cases,

Wrong product received by the customer

Products has some defects

Product damaged in shipping

Product is tampered

Exchange

The customer is also entitled for Exchange, in the following cases,

Must be in original condition with packaging and tags attached

Fit is not accurate (runs big or small)

If the item is defective or damaged during transit. 

Received item is different than what was ordered. 

Exchanges are subject to availability. Please confirm that we have the item you are looking for.

Refund:

We allow customers to return their order product within 30 days of time. You can process your refund by sending email at Email:[email protected]

 Before you process your refund, please read the following guidelines,

Must be in original condition with packaging and tags attached

If the item is defective or damaged during transit. 

No refund will be issued if the product is missing its original tags, packaging, damaged or used too many times by the customer. 

To process your exchange, we will need your order number, photos of the item, and any other information about your use of the product that may help us understand the potential defect. 

Order Cancellation:

Order cancellation requests can be placed within (1) day of order.For order cancellation make contact with us at Email:[email protected]