Shipping policy

Thank you for shopping at ritoyou.com Store. We are committed to delivering your favorite women’s shoes with care and efficiency. Please review our shipping policy for detailed information on how we handle shipping and delivery.

1. Order Processing

Processing Time: All orders are processed within 3-5 business days. Orders are not processed or shipped on weekends or holidays.

Custom Orders: Please note that custom or special-order items may take longer to process. Specific processing times will be displayed on the product page.

2. Shipping Methods and Delivery Times

We offer various shipping options to accommodate your needs:

Standard Shipping: Estimated delivery within 15-25 business days.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of the items in your order. We offer free standard shipping on orders over $19.99 .

4. International Shipping

We are pleased to offer international shipping to many countries. The available options will be provided at checkout, including details on costs and estimated delivery times. Please be aware that international shipping charges do not include customs duties and taxes, which are the recipient’s responsibility to settle upon delivery.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your order via the shipping carrier’s website. Please allow up to 24 hours for the tracking information to update.

6. Shipping Addresses

We ship to street addresses within USA. Please note, we do not ship to P.O. Boxes or military APO/FPO addresses.

7. Shipping Restrictions

Due to the high value of our products, a signature may be required upon delivery for certain orders. Please ensure someone is available at your shipping address to sign for your delivery if required.

8. Lost or Damaged Packages

If you suspect that your package is lost or if it arrives damaged, please contact us within 7 days of the expected delivery date:

Email: [email protected]

We will initiate an investigation with the carrier and keep you informed throughout the process. For damaged items, please include photographs of the package and the damaged product when you contact us.

9. Returns and Exchanges

For information on returning items, please refer to our Returns and Exchanges Policy. We strive to make returns easy and stress-free.

10. Changes to this Shipping Policy

Ritoyou.com Store reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for updates.